If It Ain’t Broke…

Courtesy AdAge.com – Twitter is raising a massive $100 million round of funding from seven sources, according to the Wall Street Journal.
Twitter, which has already raised $55 million, has become a valuable resource for brands, both big, national ones and local ones, and can act as both a broadcast and a listening tool.
View the [...]

Question (Almost) Everything

In case you weren’t sure, the customer is always right.
The problem with that statement is that they are NOT always right, so in a world of customer service, the goal is to gently lead them towards being less wrong.
My least favorite question these days, in all honesty, is “Why is that?” No matter [...]

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Welcome to Unsolicited Advice …and other fables.
Patch updates:
11.12.08…
+ Custom header sized improperly
+ Categories not listed on sidebar
+ Author name not appearing underneath post
+ Tags or Categories? Or both?
+ [further edits afoot] / “working as intended” tag – placeholder